hl.voice.std
Cross-industry
Available
Front Desk Voice Agent
Answers every call and books the job
Picks up when the office is busy or closed, answers pricing and service questions the way a seasoned CSR would, and books the appointment onto the calendar. For a service business, a caught call is a caught job instead of a voicemail the customer never leaves.
- Channels
- Phone
- Concurrency
- Up to 12 calls
- Response
- Real-time voice
- Integrations
- ServiceTitan, Housecall Pro, RingCentral, Twilio
- Languages
- English, Spanish
- Escalation
- Warm transfer to on-call staff for complex or high-value jobs
hl.text.micro
Cross-industry
Available
Missed-Call Text-Back Agent
Turns missed calls into booked work
The moment a call goes unanswered it texts the caller, finds out what they need, and offers real appointment slots. It reaches the customer before they dial the next company on the search results.
- Channels
- SMS
- Concurrency
- Up to 40 conversations
- Response
- Under 15 seconds
- Integrations
- ServiceTitan, Jobber, Twilio
- Languages
- English, Spanish
- Escalation
- Flags stated emergencies for an immediate human callback
hl.voice.small
Cross-industry
Available
After-Hours Intake Agent
Runs the phones nights and weekends
Takes overnight and weekend calls, sorts a true emergency from a request that can wait until morning, and gathers the address, equipment, and symptom before anyone is paged. Owners stop paying an answering service that just takes a name and number.
- Channels
- Phone
- Concurrency
- Up to 10 calls
- Response
- Real-time voice
- Integrations
- ServiceTitan, Housecall Pro, RingCentral
- Languages
- English, Spanish
- Escalation
- Pages the on-call tech when the call meets emergency criteria
hl.text.std
Cross-industry
Available
Estimate Follow-Up Agent
Chases the quotes that went quiet
Most unsold estimates die from silence, not a no. It follows up on every open quote on the cadence the shop sets, answers questions, and books the ones ready to move so the pipeline stops leaking.
- Channels
- SMS, email
- Concurrency
- Up to 30 conversations
- Response
- Under 60 seconds
- Integrations
- ServiceTitan, Housecall Pro, Jobber
- Languages
- English, Spanish
- Escalation
- Routes price negotiations to a sales rep
hl.ops.large
Cross-industry
Early access
Scheduling & Dispatch Agent
Keeps the board full and tight
Fills open slots, groups jobs by area to cut windshield time, and sends arrival windows without an office coordinator working the phone all day. The result is more stops per truck and fewer customers wondering where the tech is.
- Channels
- SMS, email, portal
- Concurrency
- Up to 25 conversations
- Response
- Under 60 seconds
- Integrations
- ServiceTitan, Workiz, Housecall Pro
- Languages
- English, Spanish
- Escalation
- Hands scheduling conflicts to a dispatcher for a manual call
hl.text.nano
Cross-industry
Available
Review Request Agent
Turns finished jobs into reviews
Asks for a review at the moment the job wraps and the customer is happy, then points them to the platform that moves local search. Unhappy responses get caught privately before they land in public.
- Channels
- SMS, email
- Concurrency
- Up to 50 conversations
- Response
- Under 60 seconds
- Integrations
- ServiceTitan, Jobber, Housecall Pro
- Languages
- English, Spanish
- Escalation
- Routes low scores to the owner before any public posting
hl.text.large
Cross-industry
Early access
Lead Qualification Agent
Sorts real jobs from tire-kickers
Handles new leads from the website and paid ads, asks the questions a good CSR would, and passes only qualified jobs to the team with the details already collected. The crew stops wasting drive time on jobs that were never going to close.
- Channels
- SMS, email, web chat
- Concurrency
- Up to 35 conversations
- Response
- Under 30 seconds
- Integrations
- ServiceTitan, Jobber, Workiz
- Languages
- English, Spanish
- Escalation
- Books qualified high-value leads straight onto a rep calendar
hl.back.std
Cross-industry
Available
Invoice & Collections Agent
Gets the invoice paid
Follows up on unpaid invoices on a polite, persistent schedule and sends a payment link on every message. The awkward money conversation stops landing on the owner, and cash comes in faster.
- Channels
- SMS, email
- Concurrency
- Up to 30 conversations
- Response
- Under 60 seconds
- Integrations
- ServiceTitan, Housecall Pro, Jobber
- Languages
- English, Spanish
- Escalation
- Escalates aged balances to the office for a payment plan
hl.text.small
HVAC
Early access
HVAC Maintenance Plan Agent
Books the tune-ups and saves the plans
Reaches out before a membership lapses, reminds the homeowner their spring or fall tune-up is due, and rebooks the visit on the spot. Recurring maintenance revenue is the base an HVAC shop runs on, and this keeps it from quietly draining away.
- Channels
- SMS, email
- Concurrency
- Up to 30 conversations
- Response
- Under 60 seconds
- Integrations
- ServiceTitan, FieldEdge, Workiz
- Languages
- English, Spanish
- Escalation
- Sends cancellation requests to a rep for a save call
hl.sched.xlarge
HVAC
In development
HVAC Seasonal Surge Agent
Absorbs the first heat wave
When the first heat wave or cold snap hits and the phones do not stop, it triages the flood of no-cooling and no-heat calls, books what fits, and holds the rest with an honest wait time. The office keeps its head instead of drowning in hold music.
- Channels
- Phone, SMS
- Concurrency
- Up to 30 calls
- Response
- Real-time voice
- Integrations
- ServiceTitan, FieldEdge, RingCentral
- Languages
- English, Spanish
- Escalation
- Prioritizes no-cooling calls for the elderly and routes them to a dispatcher
hl.voice.large
HVAC
Early access
HVAC Diagnostic Triage Agent
Gets the symptom before the truck rolls
Walks the caller through the basics, is the thermostat on cool, is the outdoor unit running, is the filter black, and captures the equipment model and symptom. The tech shows up knowing whether to bring a capacitor or a whole system quote instead of guessing.
- Channels
- Phone
- Concurrency
- Up to 10 calls
- Response
- Real-time voice
- Integrations
- ServiceTitan, FieldEdge, RingCentral
- Languages
- English, Spanish
- Escalation
- Hands safety concerns like a gas smell to a live tech at once
hl.voice.xlarge
Plumbing
Early access
Plumbing Emergency Triage Agent
Sorts the flood from the drip
Answers the panicked call, tells the customer where the shutoff valve is to stop the water, and separates an active flood from a slow leak that can wait. Getting a burst pipe on the board in the right order is the difference between a saved home and a ruined one.
- Channels
- Phone
- Concurrency
- Up to 12 calls
- Response
- Real-time voice
- Integrations
- ServiceTitan, Housecall Pro, RingCentral
- Languages
- English, Spanish
- Escalation
- Pages the on-call plumber for active water intrusion
hl.text.med
Plumbing
In development
Water Heater Quote Agent
Quotes the replacement while it is hot
Collects tank size, fuel type, and age, then follows up with tankless versus tank options and pricing while the customer is still shopping. A no-hot-water lead goes cold in hours, so speed on the quote wins the job.
- Channels
- SMS, email
- Concurrency
- Up to 25 conversations
- Response
- Under 60 seconds
- Integrations
- ServiceTitan, Housecall Pro, Workiz
- Languages
- English, Spanish
- Escalation
- Sends confirmed replacements to a plumber for a firm quote
hl.back.large
Electrical
Early access
Panel Upgrade Estimator Agent
Scopes the service upgrade up front
Gathers panel amperage, brand, and the load the customer wants to add, from an EV charger to a heat pump, so the estimate is built on real numbers. It weeds out the calls that need a full site visit from the ones a rough quote can move.
- Channels
- SMS, email, web chat
- Concurrency
- Up to 20 conversations
- Response
- Under 60 seconds
- Integrations
- ServiceTitan, FieldEdge, Jobber
- Languages
- English, Spanish
- Escalation
- Books an electrician site visit when load calcs are needed
hl.back.med
Electrical
In development
Permit Prep Agent
Assembles the permit package
Pulls the job address, scope, and panel details into the format the local building department expects and flags what is missing before submission. Fewer permit kickbacks means the crew is not sitting idle waiting on paperwork.
- Channels
- Email, portal
- Concurrency
- Up to 20 packages
- Response
- Under 60 seconds
- Integrations
- ServiceTitan, FieldEdge, Jobber
- Languages
- English, Spanish
- Escalation
- Routes jurisdiction-specific questions to the office manager
hl.claims.large
Roofing
Early access
Storm Claim Supplement Agent
Recovers what the first estimate missed
Compares the carrier estimate against the field measurements and photos, then drafts the supplement for line items like drip edge, flashing, and steep-pitch charges that get left off. Roofers leave real money on the table when supplements go unwritten, and this catches it.
- Channels
- Email, portal
- Concurrency
- Up to 15 claims
- Response
- Under 5 minutes
- Integrations
- AccuLynx, CompanyCam, JobNimbus
- Languages
- English, Spanish
- Escalation
- Routes contested line items to the supplement specialist
hl.sched.std
Roofing
Early access
Roof Inspection Scheduler Agent
Books the canvass into real appointments
After a storm it works the inbound and door-knock leads, confirms the property is in the damage zone, and books free inspections onto the crew calendar by neighborhood. Booking dense routes keeps inspectors on roofs instead of in the truck.
- Channels
- SMS, email
- Concurrency
- Up to 30 conversations
- Response
- Under 60 seconds
- Integrations
- AccuLynx, JobNimbus, CompanyCam
- Languages
- English, Spanish
- Escalation
- Flags commercial or multi-family roofs for a senior estimator
hl.claims.xlarge
Restoration
Early access
First Notice of Loss Agent
Opens the loss the moment it is called in
Captures the cause of loss, affected areas, and carrier and policy details on the first call, and starts the file so crews can mobilize inside the response window. In water and fire work the first few hours decide whether the loss stays contained, so a fast, complete intake matters.
- Channels
- Phone, email
- Concurrency
- Up to 12 calls
- Response
- Real-time voice
- Integrations
- DASH, Encircle, Xactimate
- Languages
- English, Spanish
- Escalation
- Dispatches an emergency crew for active water or fire loss
hl.claims.med
Restoration
In development
Adjuster Communication Agent
Keeps the adjuster and the file in sync
Chases the adjuster for approvals, sends over moisture logs and photo documentation, and keeps the estimate reconciliation moving so the job does not stall mid-dry. Slow adjuster back-and-forth is where restoration receivables age out, and this shortens it.
- Channels
- Email, portal
- Concurrency
- Up to 18 claims
- Response
- Under 5 minutes
- Integrations
- Xactimate, DASH, Encircle
- Languages
- English, Spanish
- Escalation
- Routes scope disputes to the project manager
hl.ops.micro
Pest Control
Available
Recurring Plan Renewal Agent
Holds the quarterly accounts
Confirms the next quarterly service, reschedules the ones who need a new window, and talks back the cancellations before they stick. Pest control lives on recurring accounts, so every saved plan is a full year of route revenue kept.
- Channels
- SMS, email
- Concurrency
- Up to 40 conversations
- Response
- Under 60 seconds
- Integrations
- FieldRoutes, PestPac, Briostack
- Languages
- English, Spanish
- Escalation
- Sends firm cancellations to a save specialist
hl.sched.med
Pest Control
Early access
Route Optimizer Agent
Packs the day by neighborhood
Groups the day of stops by area, slots add-on and callback jobs into the gaps, and texts customers a tight arrival window. Denser routes mean more accounts serviced per tech and less fuel burned crossing town twice.
- Channels
- SMS, portal
- Concurrency
- Up to 25 conversations
- Response
- Under 60 seconds
- Integrations
- FieldRoutes, PestPac, Briostack
- Languages
- English, Spanish
- Escalation
- Sends same-day reschedule conflicts to a dispatcher
hl.back.small
Solar
Early access
Rebate & Incentive Agent
Matches the job to every incentive
Checks the address against the federal credit, state programs, and the local utility rebate, then assembles the documentation each one requires. Getting the incentives right sharpens the proposal and keeps the installer clear of a clawback later.
- Channels
- Email, portal
- Concurrency
- Up to 20 files
- Response
- Under 5 minutes
- Integrations
- OpenSolar, Aurora Solar, ServiceTitan
- Languages
- English, Spanish
- Escalation
- Routes program eligibility questions to the finance team
hl.ops.xlarge
Solar
Early access
Interconnection Paperwork Agent
Moves the utility application forward
Prepares the interconnection application, tracks the utility and inspection milestones, and flags a missing single-line diagram or signature before it bounces. Interconnection delays are where solar projects sit and cash gets stuck, so keeping the file clean speeds the turn-on.
- Channels
- Email, portal
- Concurrency
- Up to 18 applications
- Response
- Under 5 minutes
- Integrations
- OpenSolar, Aurora Solar, ServiceTitan
- Languages
- English, Spanish
- Escalation
- Routes utility rejections to the project coordinator